Returns & Refunds
At Laneway Home, we want you to love your purchase. If for any reason you are not completely satisfied, we offer a 30-day return policy.
Returns
You have 30 days from the date you receive your item to request a return.
To be eligible for a return:
- The item must be in its original condition, unworn or unused, with tags attached and in its original packaging.
- A receipt or proof of purchase is required.
To initiate a return, please contact us at sales@lanewayhome.co.nz. Once your return is approved, we will provide you with a return shipping label and instructions on how to send your item back.
Please note: Items returned without prior authorization will not be accepted.
For any return inquiries, feel free to reach out to us at sales@lanewayhome.co.nz.
Damaged or Incorrect Items
We take great care in packaging your order, but if your item arrives damaged, defective, or incorrect, please inspect it upon delivery and contact us immediately. We will work quickly to resolve the issue.
Email us at sales@lanewayhome.co.nz with your order number and photos of the issue so we can assist you.
Non-Returnable Items
Certain products are not eligible for return, including:
- Custom or personalized items (e.g., special orders, engraved products)
- Personal care products (e.g., beauty, skincare, or hygiene items)
- Perishable goods (e.g., food, flowers, or plants)
- Sale items and gift cards (all sales final)
If you are unsure whether your item qualifies for a return, please reach out before purchasing.
Exchanges
The quickest way to get the item you want is to return your original item and place a new order. Once we receive and approve your return, we will process your refund so you can make a separate purchase.
Refunds
Once we receive and inspect your return, we will notify you of the approval status. If approved, your refund will be processed to your original payment method. Please allow time for your bank or credit card provider to complete the transaction.
If you have any questions, we’re happy to help—contact us at sales@lanewayhome.co.nz.